Grey Water Lift Pump Owners Guide

Category: Resources


Your grey water pump system is designed to pump wastewater from sinks, basins, showers, dishwashers and washing machines (model dependant). The wastewater is pumped up and discharges into your standard waste piping network. Take the time to familiarize yourself with how it performs and where it is located.

The grey water lift pump is designed to handle certain types of wastewater, such as soapy water from showers and sinks, and washing machine water. Do not put anything down the drain connected to the pump that is not intended for the system, such as cooking oil, grease, non-biodegradable materials, solvents, paints, caustic soda, acids or other chemicals. Your grey water lift pump is a critical component of your plumbing system. Be careful not to place heavy objects on top of the pump, as they can damage the pump or other components.

If you notice any signs of a problem with your grey water lift pump, such as unusual noises or a lack of pumping capacity, or the high-level alarm sounding (if equipped with one) do not hesitate to contact Citywide Plumbing and Pumps. Trying to fix the problem yourself can lead to further damage and more costly repairs.

Maintaining your grey water lift pump regularly ensures it continues to function properly. Depending on usage, schedule regular pump inspections and cleanings every 12-24 months. Also, inspect your pump periodically for signs of damage or leaks. For your peace of mind, Citywide Plumbing and Pumps offers a service where we send you a reminder. To set this up, please contact us on 09 4446504 or

Signs your pump system needs servicing:

  • There is a bad odour coming from the tank.
  • The pump only works intermittently.
  • The water isn’t draining away properly.
  • The motor is running but won’t stop.
  • Foul water comes back up in the shower.
  • The alarm is sounding but then rights itself.

By following these guidelines, you can ensure that your grey water lift pump operates efficiently and lasts for years to come.