Citywide Plumbing & Pumps

About Us

Citywide Plumbing, started by Don England and a partner in 1993, has been proudly serving Aucklanders for nearly 30 years. The focus today is still what it was 30 years ago, to delivering quality and reliable service.

Citywide Plumbing has a focus on delivering quality maintenance and renovation plumbing. Something that separates Citywide from other plumbing companies is their specialist pump knowledge. This was a market need recognized by Don in the early days and now the Citywide team have decades of specialist pump knowledge making them the go to team for all pump repair, design, maintenance or otherwise. Their skill in this area has even been recognized by the pump industry with leading pump manufacturers choosing Citywide as their recommended service agents.

In 2009 Josh joined the team as an apprentice plumber learning the ropes of the industry from his father Don. He shared Don’s love of the challenge presented by the industry particularly in pump system design, installation or problem solving.

Thirteen years later in 2022 Josh and his wife Alex have the privilege of carrying on what Don started and took over the business ensuring customers would continue to get the quality service they are accustomed to. They are excited to take the company on for the next 30 years ensuring the same standards that have existed since day one delivering quality and reliable plumbing and pump expertise ensuring client satisfaction.

Meet The Team

The amazing individuals who contribute to the smooth operation of Citywide Plumbing & Pumps.

JOSH

Our company’s director who truly wears many hats! He’s involved in every aspect of the business, from quoting jobs and problem-solving to being out in the field working on projects. With his wealth of knowledge and experience, Josh has become a go-to resource for other plumbers needing specialised work on pump installations, repairs, and servicing. 

After taking over the family business and his dedication to the team, It’s clear that his passion for plumbing and people runs deep. 

When he’s not hard at work, Josh enjoys spending as much time as he can with his daughters and being out on the water.

Alex

The face behind phone and emails. With over a decade of experience in customer service, Alex joined our team to manage the day to day operations of the business and keep our guys on the road busy! Her secret to success is a good coffee, lots of laughs and the odd margarita.

When she is not at work, Alex is busy with two young kids and loves the chance to escape to the forest and run the trails.  

Craig

Has been an integral part of our team for over 20 years, bringing a wealth of experience and knowledge to our plumbing maintenance and renovation projects. He is a true guru in his field and has earned a reputation as an expert in all matters of residential plumbing!

When he’s not on the job, Craig is kept busy being the chauffeur for his sport obsessed daughter and family. 

We love Craig!

TREMAINE

Has gained a stellar reputation for his exceptional pump instals and his ability to solve complex issues with water pumps over the past few years. 

But that’s not all – Tremaine has had quite a busy past year outside of work too. He recently bought a new home and got married! When he’s not renovating his house, you can find him out on the water fishing. 

We’re excited to see what Tremaine achieves in 2023 and beyond! Keep up the amazing work, Tremaine!

SHAUN

Say hello to our newest team member, Shaun! With his qualifications as a registered electrician, we are thrilled to welcome him to our plumbing team. 

Shaun is known for his dedication to staying up-to-date on the latest compliance and training in his field. 

When Shaun isn’t busy providing top-notch service to our clients, he loves spending his free time fishing or hitting the gym. 

We’re thrilled to have him on our team 

Katya

With a stellar background in trade software implementation and a wealth of customer service expertise, Katya joins us as the powerhouse behind our scheduling operations. 

Her adept skills in managing jobs while ensuring our customers receive top-notch care throughout their journey make her our job management Queen!  Not only does she expertly oversee our team on the road, but she’s also our go-to for maintaining exceptional communication and service standards.  

Welcome aboard, Katya– We’re ecstatic to have you driving our teams success! 

Why Choose Citywide Plumbing and Pumps for Your Plumbing Needs?

Expertise and Experience: With over 25 years in the industry, our team has the knowledge and skills to handle all aspects of plumbing maintenance.

Quality Assurance: As accredited Master Plumbers, we guarantee the highest standards of workmanship in every job we undertake.

Customer-Centric Service: We pride ourselves on our customer service, ensuring that every interaction is friendly, professional, and tailored to your specific needs.

Comprehensive Services: From designing plumbing systems to repairing and maintaining them, we offer a wide range of services to cover all your plumbing needs.

Peace of Mind: With our maintenance services, you can rest assured that your plumbing system is in the best possible condition, reducing the risk of unexpected problems.

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