Citywide Plumbing & Pumps


Macerator Pump Owners Guide

A macerator pump is a type of macerator pump that grinds up solid waste before pumping it out of your home. These pumps are commonly connected to Toilets, bathrooms, and complete houses (depending on model). Familiarize yourself with how it performs and where it is located.


Do not flush inappropriate items down your drains. Your pump is designed to handle human waste and toilet paper. Anything else can clog your system or damage your pump. Do not flush foreign products such as feminine hygiene products, wipes, paper towels, grease, oil, medication, and hazardous chemicals. These will cause you pump to stop and potentially burn out.

Be mindful of your water usage, as excessive water can overload your system. Spread out laundry and dishwashing throughout the week instead of doing it all at once. Fix any leaks promptly and do not leave faucets running unnecessarily.

Your pump is a critical component of your system, be careful not to place heavy objects on top of the pump, as they can damage the pump or other components. If you notice any signs of a problem with your sani pump, such as slow draining or foul odours, or high level alarm sounding (if equipped with one) do not hesitate to Citywide Plumbing and Pumps. Trying to fix the problem yourself can lead to further damage and more costly repairs.

Your macerator pump needs regular maintenance to ensure it continues to function properly. Regularly and inspect it periodically to check for any signs of damage or leaks. For peace of mind, you can book scheduled servicing by Citywide Plumbing and Pumps where we remind you its due. Please contact us to set this up on 09 4446504 or

Signs your pump system needs servicing:

  • There is a bad odour coming from the tank.
  • The pump only works intermittently.
  • The water isn’t draining away properly.
  • The motor is running but won’t stop.
  • Foul water comes back up in the shower.
  • The alarm is sounding but then rights itself.
  • The system is leaking

By following these guidelines, you can ensure that your macerator pump operates efficiently and lasts for years to come.

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