Submersible Sewer Pump Owner Guide

Category: Resources

Your wastewater pump system is responsible for moving waste and water from your home to the main sewage network. It consists of a pump, a tank, and a series of pipes. Familiarize yourself with how performs and where the tank and pump are located.

Do not flush inappropriate items down your drains. Your wastewater pump system is designed to handle human waste and toilet paper. Anything else can clog your system, damage your pump, or cause your tank to fill up too quickly. Do not flush foreign products such as, feminine hygiene products, wipes, paper towels, grease, oil, medication, and hazardous chemicals. Any of these products can shorten the life of your pump or potentially cause a complete failure.

Your wastewater pump is a critical component of your system. Be careful to always allow access to your pump system, do not place heavy objects on top of the tank, as they can make servicing difficult and damage the pump or other components. Be mindful of your water usage, as excessive water can overload your system. Fix any leaks promptly and do not leave faucets running unnecessarily.

If you notice any signs of a problem with your wastewater pump system, such as slow draining or foul odours or you high level alarm has activated do not hesitate to call Citywide Plumbing and Pumps. Trying to fix the problem yourself can lead to further damage and more costly repairs.

Your wastewater pump system needs regular maintenance to ensure it continues to function properly. Schedule regular testing and pump-outs every 2-5 years, depending on the size of the tank and your household usage. Additionally, inspect your pump and tank periodically to check for any signs of damage or leaks. For peace of mind, you can book scheduled servicing by Citywide Plumbing and Pumps where we remind you when it is due. Please contact us to set this up on 09 4446504 or

Signs your pump system needs servicing:

  • There is a bad odour coming from the tank.
  • The pump only works intermittently.
  • The water isn’t draining away properly.
  • The motor is running but won’t stop.
  • Foul water comes back up in the shower.
  • The alarm is sounding but then rights itself.
  • The system is overflowing

By following these guidelines, you can ensure that your wastewater pump system operates efficiently and lasts for years to come.